Using Drone Tours to Navigate Hotel Renovations

We recently partnered with Hyatt Regency Austin to create a customized drone video tour of their property while it was actively under renovation. The property team came to us with the goal to give guests and planners clarity and confidence during this time, that the hotel is not only open and fully operational but also able to accommodate any guest and group throughout the hotel during construction.

Here’s what the drone tour covered:

Arrival at the car drop-off zone
Navigation through the altered main floor and check-in area
Updated walkthrough of the current restaurant setup
Outdoor path past the pool area
Sweeping reveal of downtown Austin’s beautiful skyline

This wasn’t just about pretty visuals like most videos that video teams capture, it was about clarity, comfort, and showing guests exactly what to expect. By filming in a single, immersive take, we helped Hyatt tell a real story, and made it easier for guests to orient themselves before they arrive.

Why Film During a Hotel Renovation?

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There’s a common misconception in hospitality marketing that you should only showcase your hotel when it looks its absolute best, without scaffolding or any signs of change. But when you’re investing millions into upgrades, it’s not something to hide. It’s something to strategically communicate to your guests.‍

For Hyatt Regency Austin, the property was still welcoming guests while undergoing major updates. Instead of shying away from it, they decided to lean into transparency. They recognized that a drone tour video could help eliminate confusion, increase guest satisfaction, and reduce front desk friction, while showing off their incredible lakeside location and commitment to improvement.

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The Power of Drone Videography for Hotels

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At Epic Drone Tours, we specialize in capturing cinematic, immersive experiences for hotels and resorts across the country. We capture everything from luxury beachfront properties to bustling city hotels, helping our partners use drone footage and lifestyle videography to:

Increase direct bookings
Support group sales teams with immersive walkthroughs
Streamline communication during renovations or layout changes
Enhance their brand with high-quality video content that speaks to the emotion of the property

And most importantly, we make it easy. Our lean crew model means we can deliver cinematic results without disrupting the guest experience or requiring a huge on-site production. This project was capturing with one drone pilot on site, and the shoot was completed in half of a day.

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Don’t Wait Until the Renovation is Over

If your hotel is under construction but still welcoming guests, you don’t have to pause your marketing. That’s actually the perfect time to create a clear, engaging video tour that helps your guests feel informed and excited to stay, so you don't need to wait until after renovation to start to thrive again.

Hyatt Regency Austin understood this, and the result is a dynamic, helpful, and on-brand drone video tour that will continue to serve them until long after the completion of the beautiful upgrades.

Want to showcase your property even during renovation? We’d love to help. Get in touch with our team or check out more of our work at www.epicdronetours.com.

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